Refund & Return Policy

Our Standard

Every card leaves our hands in the condition listed. We grade conservatively — if we're unsure between two grades, we list the lower one. We want you to be genuinely happy with what you receive.

Singles (Individual Cards)

If a card arrives in significantly worse condition than listed, or if you received the wrong card, contact us within 7 days of delivery at hello@harlequinsmarket.com. We'll make it right — either a full refund or a replacement if we have one in stock.

Minor condition variations within a grade (e.g., a light scratch on the back of an NM card) are not grounds for return. Grading has an inherent subjectivity; our listings reflect our honest assessment. Because card condition can change once a card leaves our care, we are not able to accept change-of-mind ("buyer's remorse") returns on singles.

Authenticity

If a card you bought from us is shown to be counterfeit, we refund it in full including shipping and we cover the return — with no time limit, and regardless of the windows below. See the Authenticity section of our Terms of Service.

Sealed Product

Sealed product sales are final once shipped, as we cannot verify the condition of seals after delivery. If your package arrives visibly damaged in transit, photograph it before opening and contact us within 48 hours of delivery. We'll file a shipping claim on your behalf.

Merchandise (Print-on-Demand)

Apparel and accessories are printed to order by our production partner, so we cannot accept returns for change of mind or wrong size — please check the size guide before ordering. If an item arrives misprinted, damaged, or defective, contact us within 14 days of delivery with photos and we will arrange a free replacement or a full refund. Merchandise is produced separately from cards and may arrive on a different day.

Prebuilt Decks & Bundles

A prebuilt deck or bundle is sold as a single product. If it arrives incomplete, or a card in it is significantly worse than the listed condition, contact us within 7 days of delivery and we will make it right. We cannot accept a partial return of individual cards out of a deck.

Shipping Damage

We pack every order carefully. If your order is damaged in transit, keep all original packaging and contact us within 48 hours with photos. We'll work with the carrier to resolve it.

Shipping Methods & Untracked Orders

At checkout you may choose between Standard (no tracking) and Tracked shipping, where available. Standard shipping is sent as a plain stamped envelope with no tracking number and no proof of delivery, which is why it is offered only on lower-value orders.

Standard shipping carries no tracking number, so neither of us can prove where a package got to. We still stand behind it: if a Standard order does not arrive, contact us and we will refund or replace it. Because we carry that risk, Standard is offered only on lower-value orders, and we may require Tracked shipping on an account with repeated loss claims. Tracked orders showing as delivered by the carrier are considered delivered.

Order Cancellation

If you need to cancel an order, contact us as soon as possible. We can cancel and fully refund any order that has not yet shipped. Once an order is in transit it falls under the return terms above.

Returns & Who Pays Shipping

When a return is due to our error — a misgrade, the wrong card, or shipping damage — we cover return shipping and provide a prepaid label. Please return the item in the same condition and packaging in which it arrived; the refund or replacement is processed once we receive it (or, for damage claims, once the carrier claim is filed).

All returns should be approved by us first so we can issue a label and track it. Items sent back without prior contact may be delayed.

Refund Process

Approved refunds are returned to your original payment method within 5–10 business days depending on your card issuer. We do not charge restocking fees. Any member reward issued for a refunded order may be reversed along with the refund. Nothing in this policy limits rights you have under law that cannot be waived.

Contact

hello@harlequinsmarket.com
We typically respond within one business day.